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Terms & Conditions

Consultation

You will be invited to a consultation at a time to suit both parties, where you will sample some cake flavours and discuss the bespoke design details of your cake. If you do not attend a consultation, I cannot be held responsible for the colour match of the cake to flowers and fabrics.

Your initial 1 hour consultation is included in the price, if additional appointments are required they may be charged at a additional cost.

Financial Obligations

Following your consultation a non refundable deposit of £50.00 will be required to secure the date.

This is non-refundable.

The payment of your £50 deposit acts as your confirmation of booking.

You may pay by cash or bank transfer to

Santander

S/C 09-01-31

A/C 80338080

Mrs L M Ashworth

ref your name

The balance is due one month before your wedding date (cleared payment)

It is your responsibility to ensure the funds are with Lou's by Love by the required date.

Cancellations

  1. If the booking is cancelled, more than 28 days in advance, any costs that are incurred in preparation for the wedding cake if more than the value of your deposit will be invoiced.

  2. If the booking is cancelled between 28 and 14 days in advance, I reserve the right to charge 50% of the total cost of the cake plus any costs incurred for the event.

  3. I reserve the right to charge the full cost, and all costs incurred, should you cancel the wedding within 14 days of the wedding date.

I reserve the right to cancel orders should unforeseen circumstances arise. In the unlikely event, e.g illness, any money's paid will be refunded in full.

I will do my best to offer an alternative option such as passing your order to another local cake designer. If such a problem should arise you will be notified with all options for your approval.

Insurance

I hold full Public Liability Insurance with Ashburnham Insurance Services Limited (although I recommend you take out event insurance to cover yourselves)

Contact

Following a quote being sent out, a reply by email or telephone is required with your deposit to confirm the date.

Deliveries & Collections

Delivery of cakes will be carried out in agreement with yourself and the venue.  For a distance of more than 10 miles from Coventry, a charge of 50p per mile will be charged plus £8 per hour.

I cannot be held responsible for the location of the cake at the venue. Please ensure therefore that the display location is level, stable and strong enough to hold the cake.

When I deliver the cake to the venue a signature will be required from your venue management confirming the cake has been received and set-up in good condition.  A photograph of the cake will be taken prior to departure by myself to verify that the cake has been set up and left in good condition.  

Once the cake has been delivered, set up and signed for, I accept no further responsibility. 

Design Rights

Upon assembly I will follow the design we discussed. 

If I feel the design needs to be tweaked slightly to improve the final look I will do so keeping as close to the original as possible.

Complaints

Should you have any complaint, following the wedding, this needs to be in writing within 3 weeks of the wedding.

Allergies

Please be aware that all cakes are baked in a kitchen where nut products are present.Please make me aware of any other allergies you have for my records.

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